DVD Ripper Freezes

General purpose for Leawo DVD Ripper
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Medvetz63
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Joined: Fri Jun 14, 2013 11:07 pm
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The middle number please: 6

DVD Ripper Freezes

Post by Medvetz63 »

I bought DVD Ripper about two years ago, and everything was great until up to about a week ago when for no apparent reason it freezes up rock solid just about 10 seconds after being open. I can't do anything with it and the only way I can close it is with Task Manager. I have not changed anything, nor added any software, nothing. It began suddenly with no apparent reason.

Any advice?
leakeymore
Posts: 842
Joined: Fri Jul 10, 2009 3:39 am

Re: DVD Ripper Freezes

Post by leakeymore »

Hello,
Thanks for posting on Leawo forum.
1) We recommend you to go "Tools-Options-Conversion" to change the setting of "Enable DVD Navigator", then save the settings to restart Leawo and re-load.
2) If not working, please reinstall the program from http://67.222.42.200/upload/Leawo/dvdripper_setup.exe , check and uncheck Navigator to try again.
3) If still not working, please let us know the computer system.
Best regards,
Medvetz63
Posts: 2
Joined: Fri Jun 14, 2013 11:07 pm
antispam: No
The middle number please: 6

Re: DVD Ripper Freezes

Post by Medvetz63 »

"Enable DVD Navegator" is currently unchecked, and when I open DVD Ripper and go to "tools" and "options" it freezes before I can do anything.

I then re-installed it using the link you sent me. After doing so I tried to register it by copying and pasting the registration code I was previously given some time ago, but it says that that current code has expired and a new one must be generated. It continues to freeze up just like it did before, within 3 to 4 seconds of opening. Only with Windows Task Manager am I able to close it.

Below are the specs of my system, copied and pasted from a Belarc scan:


Operating System System Model
Windows 7 Ultimate (x64) Service Pack 1 (build 7601)
Install Language: English (United States)
System Locale: Spanish (United States)
Installed: 5/31/2013 3:30:45 PM Dell Inc. Dell DXP051
System Service Tag: 8J9J2B9
Chassis Serial Number: 8J9J2B9
Enclosure Type: Tower
Processor a Main Circuit Board b
2.80 gigahertz Intel Pentium D
16 kilobyte primary memory cache
1024 kilobyte secondary memory cache
64-bit ready
Multi-core (2 total)
Not hyper-threaded Board: Dell Inc. 0FJ030
Serial Number: ..CN7082163KH0IC.
Bus Clock: 800 megahertz
BIOS: Dell Inc. A04 04/19/2006
Hard Drives:
2000.29 Gigabytes Usable Hard Drive Capacity
1879.63 Gigabytes Hard Drive Free Space

PHILIPS DVD+-RW DVD8801 ATA Device [Optical drive]

ST2000DM001-1CH164 [Hard drive] (2000.40 GB) -- drive 0, s/n Z1F2P3QD, rev CC26, SMART Status: Healthy
leakeymore
Posts: 842
Joined: Fri Jul 10, 2009 3:39 am

Re: DVD Ripper Freezes

Post by leakeymore »

Hi,
Thanks for the reply.
Please right click the desktop icon of Leawo, then go Compatibility mode and select XP or Win 7 to run the program again. Please also check this option "Run as administrator".
Regards,
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